Overview:
This course explores the need for modeling business processes, how process modeling is one part of a larger framework for achieving higher quality through Business Process Management, the essential steps to process modeling, and the critical success factors for making the effort successful. It provides a practical framework for understanding and modeling business processes and describes how to develop a variety of process model types.The most common process modeling standards are taught, assuring you the maximum applicability to your environment. Last, it provides valuable facilitation tips and techniques to help ensure that your modeling sessions stay focused, and are viewed as successful by all involved.
Audience:
Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to understand, model, and manage business processes.
Pre-Requisite:
Some basic understanding or exposure to process concepts.
Course Curriculum
| Business Process Modeling (BPM) Concepts: | |||
| Business Process Management Framework Details | 00:00:00 | ||
| Benefits of Process Modeling Details | 00:00:00 | ||
| How process models are used Details | 00:00:00 | ||
| Supporting Business Objectives Details | 00:00:00 | ||
| Types of Process Models Details | 00:00:00 | ||
| Framing the Process | |||
| Discussion Details | 00:00:00 | ||
| Process Terminology Details | 00:00:00 | ||
| Staying focused during process mapping Details | 00:00:00 | ||
| Preparation for modeling/elicitation sessions Details | 00:00:00 | ||
| Roles and responsibilities of key stakeholders Details | 00:00:00 | ||
| Importance of process scope and techniques to prevent process scope creep Details | 00:00:00 | ||
| Pre- and post-conditions Details | 00:00:00 | ||
| The Scope Diagram Details | 00:00:00 | ||
| The Supplier/Input/Process/Output/ Customer (SIPOC) Chart Details | 00:00:00 | ||
| Introduction to case study and workshop Details | 00:00:00 | ||
| Using Variations Lists to help frame processes Details | 00:00:00 | ||
| Process Mapping | |||
| Definition of a process map Details | 00:00:00 | ||
| Process mapping notation Details | 00:00:00 | ||
| Developing scenarios Details | 00:00:00 | ||
| Primary and alternate paths Details | 00:00:00 | ||
| Swim lanes – a different view of a process map Details | 00:00:00 | ||
| Refining Process Maps | |||
| Frequently found mapping problems and how to correct them Details | 00:00:00 | ||
| Inputs and outputs: to show or not to show Details | 00:00:00 | ||
| Supporting process details in text Details | 00:00:00 | ||
| Effective Facilitation Techniques for Process Modeling | |||
| Facilitating process mapping sessions Details | 00:00:00 | ||
| Process Mapping roles Details | 00:00:00 | ||
| Partnership between Facilitator and Scribe Details | 00:00:00 | ||
| Setting the stage with participants Details | 00:00:00 | ||
| Facilitation Tools and Techniques Details | 00:00:00 | ||
| Facilitation Tips Details | 00:00:00 | ||
| UML and BPMN notation | |||
| Activity diagrams, a different type of process model Details | 00:00:00 | ||
| Purpose of UML Activity Diagrams Details | 00:00:00 | ||
| UML Notation Equivalents to ISO Details | 00:00:00 | ||
| Purpose of BPMN notation Details | 00:00:00 | ||
| BPMN Equivalents to ISO Details | 00:00:00 | ||
| Additional BPMN symbols and their uses Details | 00:00:00 | ||
| Tips for working with multiple standards Details | 00:00:00 | ||
| Process Maps in Requirements | |||
| Concurrent business modeling for complete requirements Details | 00:00:00 | ||
| Balancing data and process Details | 00:00:00 | ||
| State transition model Details | 00:00:00 | ||
| Interaction model Details | 00:00:00 | ||
| Automation and Enterprise Process Modeling | |||
| Managing Business Processes and Automation Details | 00:00:00 | ||
| Identifying and organizing processes Details | 00:00:00 | ||
| Hierarchy function/process model Details | 00:00:00 | ||
| Value Chain models Details | 00:00:00 | ||
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